Shipping & Returns
Delivery, collection and returns
IBS supplies professional and trade customers. We select practical delivery arrangements according to the destination, order contents and service required. Customers also have the option to collect confirmed orders from our premises.
Delivery
IBS uses different carriers depending on the destination, size, weight and nature of the order. Delivery charges are confirmed during checkout, in a quotation or before the order is dispatched.
Delivery dates remain estimates unless IBS confirms a fixed date in writing. Please tell us about an important event deadline when ordering.
Collection
You have the option to collect a confirmed order from IBS during the stated collection hours.
Please wait until IBS confirms your order is ready before travelling to collect it. Bring your order number or sufficient customer details.
Check your delivery
Inspect your order promptly. Record visible transport damage on the carrier’s delivery document and report it to IBS immediately, preferably within 24 hours.
Report shortages, incorrect products or visible defects within five working days. Include your order or invoice number, the affected product and quantity, photographs and relevant batch information. Keep the products and packaging until IBS completes its assessment.
Returns
Contact IBS before returning any product. Returns require prior written approval and IBS does not credit unauthorised returns.
Approved products must remain unused, unopened and in resalable condition. The customer pays return transport costs unless IBS supplied an incorrect or defective product.
Personalised products, special orders, clearance products and opened sealed packages do not qualify for return unless defective or accepted by IBS in writing.
Cancellations and full conditions
Cancellation requests must be made in writing. A 15% cancellation charge applies once order processing has started, as explained in our Terms of Sale. Our Terms of Sale contain the complete rules for delivery, risk, damage, defects, returns and cancellations.
Need assistance?
Contact IBS before sending a return. Email info@ibs-balloons.com or call +32 15 29 44 29. Include your order or invoice number and a clear description of the issue.